I can't access my website, email or cPanel
1. Server Firewall Block
In most cases the server will be online and you most likely would have been blocked by the server's firewall.
To check if you have been banned, you can log into the Origin Centre and go Support > Unblock IP Address. Your IP address will be automatically entered into the field and you will then just need to click "Check for IP Block and Remove".
2. 503 Service Unavailable Error
You will receive a 503 error temporarily (for 5-15 minutes) when you reach your cPanel account resource usage limits). You can find out more information at this error at the Why am I receiving a 503 Service Unavailable error on my website? article
3. DNS Related Issues
If your IP address is not blocked by the Server Firewall then you may be experiencing DNS issues.
On your internet browser (eg Google Chrome, Mozilla Firefox), clear all Browsing Data. Once you have done this, please restart your computer and home/office router.
PLEASE NOTE: We also highly recommend that all clients ensure that their DNS is set to the following nameservers, with their Domain Name Provider:
4.Still Experiencing Issues
If you have completed the above steps, and you are still experiencing issues then please open an eTicket with our Support Department.
Was this answer helpful?Print this Article
We run PHP 5.6 on all of our Web and Reseller hosting servers by default. PHP 5.4 and older...
You can access your emails through your email client eg Apple Mail or Microsoft Outlook. Before...
All clients are able to download a backup of their website via cPanel. The login details to your...
We offer all Web Hosting, Email Hosting and Reseller Hosting customers a server level spam filter...
We have 4 nameservers which can be used for any of our hosting plans. The nameservers can be...