1. Web/ Reseller Hosting Knowledgebase

Articles

 How do I enable Lets Encrypt free SSL certificate?

Lets Encrypt is installed by default on all websites! You will just need to configure your...

 How do I increase the connection timeout for my website?

If you're experiencing issues with connection timeouts when you are processing requeststo your...

 How do I modify PHP configuration settings for my website?

To modify PHP variables, such as memory_limit you need to create a php.ini file and add the...

 I can't access my website, email or cPanel

When you can't access your website, email account or cPanel, we advise you to check your domain...

 Receiving an error "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" when accessing my website

This site can’t provide a secure connection www.yourdomain uses an unsupported protocol....

 What nameservers do I use on my domain?

We have 4 nameservers which can be used for any of our hosting plans. The nameservers can be...

 Where do I login to my cPanel account?

We offer multiple ways for you to access your cPanel account. You can access cPanel from the...

 How do I access my emails on my iPhone?

You can access your emails through the iPhone mail app. Before configuring your iPhone, you will...

 How do I access my emails on my Computer/Laptop?

You can access your emails through your email client eg Apple Mail or Microsoft Outlook. Before...

 Why am I receiving a 403 Forbidden error?

You will receive a 403 Forbidden error when you, or your website, have triggered a firewall rule...

 Why am I receiving a 503 Service Unavailable error on my website?

The most common reason to receive a 503 Service unavailable error on your website is when your...

 How do I activate CloudFlare CDN?

As Netorigin is a Certified CloudFlare Partner, we are able to offer the CloudFlare solution to...

 Where do I upload my website?

All clients are able to upload their website files via "File Manager' in cPanel, or directly via...

 How can I track how many visitors my website gets?

All Netorigin Web Hosting and Reseller Hosting plans come with AWStats. AWStats is a user...

 I am receiving a high amount of SPAM emails

We offer all Web Hosting, Email Hosting and Reseller Hosting customers a server level spam filter...

 How do I change my PHP version?

We run PHP 5.6 on all of our Web and Reseller hosting servers by default. PHP 5.4 and older...

 Does Netorigin offer SSH access?

By default, we do not provide SSH/shell access to our clients however access may be requested in...

 How can I download a backup of my site?

All clients are able to download a backup of their website via cPanel. The login details to your...

 How can I secure my WordPress website?

One of the most common reasons for a website to get suspended is due to malicious activity...

 How can I improve my website's performance?

If you are finding that your website is running slow, is receiving a 503 unavailable error, or...

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